FAQs
Last updated
Last updated
Faqs
No, the app will not leave any code/ script after uninstalling.
You can send the request to our email .
Or you can support messages right from our app.
Our team will reply to you within 24 hours on weekdays.
First, after registering conversion events in the app, ensure they are successfully initialized on ads and that no errors have occurred.
Please note that newly created events cannot be used for ad tracking immediately. Typically, they only become active 3 to 6 hours after creation. This delay occurs because Google reviews new events to ensure they comply with ad policies. Once this review is complete, everything will function normally.
It may take approximately 1 hour or longer for conversion events to be recorded on ads after they are sent. Please be patient.
You may encounter errors when creating conversion events
This error occurs when you already have a conversion event in Google Ads with the same name as the conversion name you're trying to create. We create ads using the formula: TRAKPILOT_ + event name. For example, if you want to create a purchase event but there is already a conversion event named TRAKPILOT_PURCHASE in Google Ads, the error will be triggered.
Access your Google Ads account, rename the duplicated event, and everything will function normally.
Mission
At Omega, our mission is to be a great SAAS company that creates value for every party involved. We believe that in order to achieve this mission, we must hold true to a set of core values that guide our decisions and actions:
Customers come first: Our primary focus is on bringing the most suitable and successful solutions to merchants worldwide. We believe that world-class support and customer service are more successful than any marketing strategy.
Employees matter: Our employees are essential to our success. We invest in their development and provide exciting experiences to help them grow their careers. We care about their well-being and encourage learning through a library and study fund. We respect all differences and welcome all innovation.
Results are king: We are result-oriented and strive to quantify our work to always aim for the end result. At Omega, we believe in giving our team members the freedom to choose their working methods and location to achieve the best possible outcome.
Go above and beyond: We believe in exceeding expectations. We strive to deliver more value than what was promised initially. Our goal is to always exceed expectations and provide our customers and employees with the best experience possible.
Our mission is to support merchants in managing store traffic efficiently, enhancing customer experience and business performance.
Features
Provide advanced tools for optimizing tracking and customer management.
Develop standardized Data Layer templates.
Optimize ROI through analytics and performance measurement solutions.
Detect customer journey and optimize each step, helping you convert store traffic into sales while also identifying and attracting new customers.
