Error Logs

During the use of the app, you may encounter some issues as follows:

This is normal, and here are some guidelines

PERMISSION_DENIED: Request had insufficient authentication scopes

Problem Description:

The error you're encountering indicates that the access token used to make the request to the Google Ads API does not have the necessary scopes to perform the action.

Solution:

To resolve this issue, ensure that the access token you're using includes the required authentication scopes. You can do this by following these steps: 1. Disconnect your google ads account:

2. Reauthorize OAuth Flow: reauthorize the OAuth flow to request the updated scopes, and obtain a new access token with the correct permissions. 3. Click Accept scope: adwords

PERMISSION_DENIED: The specified conversion action name already exists

You may encounter errors when creating conversion events

Solution:

This error occurs when you already have a conversion event in Google Ads with the same name as the conversion name you're trying to create. We create ads using the formula: TRAKPILOT_ + event name. For example, if you want to create a purchase event but there is already a conversion event named TRAKPILOT_PURCHASE in Google Ads, the error will be triggered.

Access your Google Ads account, rename the duplicated event, and everything will function normally.

Or you can contact our support team by clicking on the chat icon in the app. 🎉