# Error Logs

**During the use of the app, you may encounter some issues as follows:**

<figure><img src="https://2691490957-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGk04Mo6U0JgWXlHs7YYY%2Fuploads%2FVWBKY0wQtgKcAaosNgSi%2Fimage.png?alt=media&#x26;token=f64c2eab-8cfc-47de-84a7-59e06d4fb8f1" alt=""><figcaption></figcaption></figure>

**This is normal, and here are some guidelines**

<details>

<summary>PERMISSION_DENIED: Request had insufficient authentication scopes</summary>

#### Problem Description:

The error you're encountering indicates that the access token used to make the request to the Google Ads API does not have the necessary scopes to perform the action.

#### Solution:

To resolve this issue, ensure that the access token you're using includes the required authentication scopes. You can do this by following these steps:\
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1\. Disconnect your google ads account:\
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![](https://2691490957-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGk04Mo6U0JgWXlHs7YYY%2Fuploads%2FRcL0ZGjxQOo9ofhpjZve%2Fimage.png?alt=media\&token=0f8e1f1c-4fc7-4f26-a8b0-57b3357147bb)

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2\. **Reauthorize OAuth Flow:** reauthorize the OAuth flow to request the updated scopes, and obtain a new access token with the correct permissions.\
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3\. Click Accept scope: **adwords**

![](https://2691490957-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGk04Mo6U0JgWXlHs7YYY%2Fuploads%2Fi0EcZd8KsgqW13sFTxqu%2Fimage.png?alt=media\&token=b22c00ae-f043-4d77-854d-bd2c250abab4)\


</details>

<details>

<summary>PERMISSION_DENIED: The specified conversion action name already exists</summary>

![](https://2691490957-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGk04Mo6U0JgWXlHs7YYY%2Fuploads%2FUnoiJA8ls2X1DJsT78RP%2Fimage.png?alt=media\&token=077b971c-bc41-4660-a0f6-c6c1928178c2)

You may encounter errors when creating conversion events

#### Solution:

This error occurs when you already have a conversion event in Google Ads with the same name as the conversion name you're trying to create.\
We create ads using the formula: **TRAKPILOT\_ + event name**.\
For example, if you want to create a purchase event but there is already a conversion event named **TRAKPILOT\_PURCHASE** in Google Ads, the error will be triggered.\


Access your Google Ads account, rename the duplicated event, and everything will function normally.

</details>



**Or you can contact our support team by clicking on the chat icon in the app.** :tada:
